Last Updated: 01 January 2025
“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. The Personal Data collected or processed by Ascend is detailed herein.
We recognize that privacy is important. This Privacy Policy applies to all of the services, tools, features, and functionality available on the Services offered by Ascend or its subsidiaries or affiliated companies. It also covers how Personal Data that Ascend collects and receives, including in respect of any use of the Services, is treated.
If you have any questions about this Privacy Policy, please contact us at [email protected].
We collect personal data about our customers, their representatives, and visitors of our Services. We also collect personal data included in publicly available sources. We use Personal Data to provide and improve our Services and to meet our contractual, ethical, and legal obligations.
In order to provide and operate our Services and services in connection therewith, we collect and process Personal Data, including the following types of information:
1.1 Your Contact Information
We may ask you to provide Personal Data, including full name, email address, professional affiliation, country, and phone number. We use this information to administer the Services, carry out our obligations, verify and process financial transactions, contact you for technical and administrative needs, respond to queries, detect and prevent fraud, conduct compliance audits, and improve our Services.
1.2 Job Applicant Information
If you apply for a job with Ascend, we may ask you to provide full name, email address, Personal Data in your resume (CV), responses to assessments, background check results (in accordance with applicable law), and any other Personal Data you agree to provide. We may also receive information from recruitment companies, references, or background check providers.
1.3 Third Parties
We may supplement your Personal Data with information received from third parties. For example, if you interact with any social media or other third-party plug-ins on our Services, we may receive information from those platforms.
1.4 Usage Information
When you use the Services, we automatically collect and record information from your browser, including your IP address, geolocation data, device identifiers, internet service provider (ISP), connection speed, URL navigations, browser type, operating system, and regional settings. We use this data to understand usage trends and preferences, improve our Services, and enhance the user experience.
1.5 User Communications
When you send emails or other communications to Ascend, we retain those communications to process your inquiries and improve our Services. We may also send newsletters and promotional communications, which you can opt out of at any time by clicking the “unsubscribe” link in the communication.
1.6 Aggregate and Analytical Data
To improve our Services, we analyze user behavior, interests, and demographics on an aggregate basis. We share this aggregated data with affiliates, business partners, and investors. This data does not personally identify you or your customers.
1.7 Marketing Events
If you attend a marketing event or webinar hosted by Ascend, we may collect your full name, business email address, job title, company name, telephone number, and country. You may request to have your Personal Data removed from our marketing lists.
1.8 Advertising
We use Personal Data to provide targeted advertisements and interest-based ads.
We retain Personal Data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and enforcing agreements. When Personal Data is no longer required, we securely delete or anonymize it.
We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction. Security measures include encryption of sensitive data, regular security assessments, and access control mechanisms.
We may share Personal Data with trusted service providers, including payment processors, IT and hosting services, and marketing providers. These providers are contractually obligated to protect your data. We may also share data to comply with legal obligations or in the event of a merger or acquisition.
We use cookies and similar technologies to enhance your experience. These include essential cookies for operation, performance cookies for analytics, functional cookies for preferences, and advertising cookies for targeted ads. You can manage cookies through your browser settings.
Under applicable privacy laws, you have rights to access, rectify, delete, restrict processing, and transfer your Personal Data. You can also object to processing for marketing purposes and withdraw consent at any time. To exercise your rights, contact us at [email protected].
We may transfer Personal Data internationally and ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions by data protection authorities.
Our Services are not directed at individuals under 16. We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact us, and we will take steps to delete the information.
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.